Become part of the success story of BESTMIX Software – the No. 1 in the global nutrition market!

BESTMIX Software stands for award-winning, innovative IT solutions that are used worldwide by leading companies in the food, feed and pet food industries. We are setting standards with our BESTMIX® and MILAS® products – and our growth targets are just as ambitious as our technology.

As we continue to scale and professionalize our commercial organization, we are looking for a Manager Customer Success to build and lead a high-impact customer success function. This role is critical to ensuring long-term customer value, high product adoption, and sustainable revenue growth within our existing customer base.

Customer Success at BESTMIX is a growth engine, not a support function. This role sits at the intersection of customer experience, commercial expansion, and product adoption, ensuring our customers fully realize the value of our solutions while identifying and driving up- and cross-sell opportunities.

Your mission at BESTMIX Software?

Role Purpose

As Manager Customer Success, you will be responsible for defining and executing the customer success strategy across the entire customer lifecycle — from onboarding and training to adoption, expansion, and long-term retention.

You will build scalable structures, processes, and metrics, while leading and enabling the Customer Success team to act as trusted advisors to our customers and a key driver of recurring revenue growth.

Key Responsibilities

Customer Success Strategy & Leadership

• Define and implement a global Customer Success strategy aligned with BESTMIX’s growth objectives.

• Lead, develop, and build out a high-performing Customer Success team with a clear focus on value creation, adoption, and expansion.

• Establish clear roles, responsibilities, and success metrics across the customer lifecycle.

Customer Onboarding & Adoption

• Own and continuously improve structured onboarding and training programs to ensure fast time-to-value for new customers.

• Drive high adoption levels across BESTMIX solutions by promoting best practices and advanced use cases.

• Partner closely with our Industry Icons, Delivery, and Customer Support to ensure a seamless customer experience.

Growth & Expansion

• Identify, prioritize, and drive up-sell and cross-sell opportunities within the existing customer base.

• Work closely with Sales to execute expansion strategies and ensure smooth commercial handovers.

• Position Customer Success Managers as commercial enablers who proactively unlock customer growth potential.

Customer Retention & Value Realisation

• Monitor customer health, satisfaction, and engagement using data-driven insights.

• Proactively manage renewal risks and develop retention strategies to maximize customer lifetime value.

• Act as executive sponsor for key strategic customers where needed.

Process, Data & Tooling

• Design and implement scalable Customer Success processes, playbooks, and governance.

• Define and track KPIs such as adoption, retention, NRR, expansion revenue, and customer health.

• Ensure consistent and high-quality CRM usage (HubSpot) for transparency, forecasting, and reporting.

Key Focus Areas

• Adoption: Ensure customers fully leverage BESTMIX solutions to achieve measurable business outcomes.

• Expansion: Turn customer success into a predictable source of growth through structured up- and cross-sell.

• Scalability: Build repeatable, data-driven processes that scale with the business.

• Customer Advocacy: Create long-term partnerships that lead to loyalty, renewals, and references.

• Alignment: Strong collaboration across Sales, Product, Services, and Support.

What added value do you offer BESTMIX Software?

Experience & Skills

• Proven experience leading a Customer Success/Account Management Team, or similar function in a SaaS or software environment.

• Strong commercial mindset with experience driving expansion revenue within an existing customer base.

• Demonstrated ability to build and scale teams, processes, and operating models.

• Excellent communication and stakeholder management skills, including C-level interactions.

• Strategic thinker with a hands-on mentality — comfortable switching between vision and execution

Tools & Tech Stack Knowledge

• CRM: HubSpot, Salesforce or similar

• Customer Success Tools: Customer health scoring, adoption tracking, or lifecycle management tools (experience is a plus).

• Analytics & Reporting: KPI dashboards, Power BI or similar tools.

• Office & Collaboration: Strong MS Office / Excel skills; experience in data-driven decision-making.

Mindset

• Customer-obsessed with a strong focus on long-term value creation.

• Commercially driven and accountable for measurable outcomes.

• Structured, analytical, and process oriented.

• Comfortable operating in a fast-growing, international environment.

• Natural leader who inspires, coaches, and empowers teams.

What does BESTMIX Software offer you?

• A passionate team that values collegiality, trust and ambition.

• A key leadership role with direct impact on BESTMIX’s future growth.

• Regular opportunities to work from home.

• Exposure to global customers and complex, high-value projects.

• An open, value-driven culture with short decision paths.

• Targeted training and development opportunities.

• A competitive salary package including benefits and company car.

About BESTMIX Software

BESTMIX Software stands for innovation, reliability, passion, know-how and a drive for results. Based on these corporate values, BESTMIX Software has been adding value to the several nutritional industries for 50 years. At BESTMIX Software, which became part of the Info Support International Group in 2017, you arrive in an international team made up of more than 180 committed employees. Their collected knowledge and dedication translate itself over and over again into modern solutions that offer assistance in every step of the formulation and production process of food and feed products. Therefore, it is no surprise that BESTMIX' ERP solution and formulation software are well-known names in our sector.

Starting or continuing your career at BESTMIX Software means developing all your talents, even those that are still unknown to you. We appreciate any sector knowledge, but we predominantly count on your ability to function in a team and your openness to work with other cultures. With more than 500 clients in over 60 countries you become partly responsible for the global food supply of both humans and animals.

BESTMIX Software is carried out by its staff. That is exactly why flexibility and the well-being of our employees are focus points in our corporate culture. Do you still have any questions or are you simply too eager to start applying? Don’t hesitate and contact us straight away or visit our website: www.bestmix.com.